The Board plays a critical role in ensuring the continued success and health of this vital organization. It represents all the member-owners in developing and maintaining the vision and long-term viability of the Co-op. The Board does not run the stores, nor do they have direct control over the daily operation of them; that is the role of Management. Instead, the Board monitors the operations of the stores via Policy Governance®, a system of oversight and accountability that emphasizes values, vision, and the empowerment of both Board and staff, while clearly delineating the roles and responsibilities of each.

Board Meetings

DATE: Wed., June 27
TIME: 6:00 p.m.
LOCATION: Hanover Board Room, Hanover Store


Board Reports

Board Meeting Recap — April 25, 2018

Here’s a brief summary of key issues from the April Board meeting:

General Manager Ed Fox Ed Fox reported on a recent trip he made to the National Co-op Grocers (NCG) meeting in Durham, NC. He said that NCG has created personalized financial reports for each of their 146 member cooperatives all across the country. These reports include important metrics and analysis on matters such as debt to equity ratio and operating margin and offer a chance for comparing our operations to those of other cooperatives nationwide. Our report will be shared with the membership in June. According to the NCG report, our Co-op is “very healthy.”

One Board member suggested the Board consider incorporating these NCG metrics into our own quarterly financial reporting. And another Board member asked if the report includes benchmarks for conventional grocery stores as well as for other cooperatives. Ed Fox said that issue is being worked on.

Ed reported that one of the biggest challenges for the Co-op continues to be staff vacancies, due to the unusually low unemployment rate in the Upper Valley (under 2%). Ed and HR Director Lori Hildbrand are working on strategies to recruit staff for our unfilled positions — about 8% to 9% of total staffing.

Ed also reported on an informal study he conducted of other co-ops and whether or not they offer discounts similar to our Member Appreciation Days (a 10% discount for members on the 15th and 16th of every month). Out of the 60 co-ops he polled, 5 offer a monthly discount of 10% for their members. Eighteen offer quarterly discounts ranging from 2% to 10%. And 28 co-ops offer various/multiple discount programs throughout the year. At our co-op, 60% of the customers who shop on Member Appreciation Days are members, and they account for 80% of the total sales on those days.

On another high note, the Co-op Food Stores, represented by Ed Fox, was among 12 organizations and individuals recognized by Vital Communities as “long-standing stewards who inspire us with their commitment to this community” at this year’s Heroes & Leaders celebration. The Heroes & Leaders recognition dinner was held on May 3 at the Quechee Club. Several Co-op employees and two Board members were in attendance.

This month, the Board discussed the organization’s compliance with two policies. The General Manager’s report of compliance with EL 2 (Financial Condition & Performance) was accepted as presented; it was noted that although sales at the Co-op have dropped a little over the past few years, meaning shoppers are spending a bit more of their grocery dollars elsewhere, our financial performance for 2018 in terms of sales exceeding expenses looks very good. B-GM 4 (Monitoring GM Performance) was the other policy that was considered. After a long discussion — covering such matters as what the best way is for the Board to monitor the GM’s performance and whether this is the best time of the year for monitoring this particular policy, given that it falls right as the Board’s membership is changing — the Board decided to postpone its decision on this policy until just before the Board’s May meeting.

Board Treasurer Benoit Roisin reported on the Board budget for 2018. He said that as of now, we appear to be slightly over our budget, due to having expanded the services we are asking our auditors to perform, but still under the cap we have set of between 0.1% and 0.2% of total revenues. There was also brief discussion of conferences that Board members may decide it’s productive to attend during the year, and it was decided that Bill Craig, Dana Grossman, and Kevin Birdsey will attend this year’s Consumer Cooperative Management Association conference in Portland, Ore.

Kevin Birdsey, chair of the Election Committee, reported that voting in this year’s election closes on April 30 and that last he checked, about 480 ballots had been cast, on paper and online.

Amanda Charland, Director of Member Services and Outreach, gave a report and presented a slideshow on sister co-ops, focusing on coffee co-ops in Mexico. Our partnership with small coffee farms there allows us to donate 40¢ for every pound of such coffee we sell to fund capacity-building projects on the farms, such as planting test plots with rust-resistant varieties of coffee and piloting the construction of solar coffee-dryers.

The Board thanked Amanda for the presentation and expressed an interest in looking into more such opportunities — i.e., expanding our current efforts to meet Cooperative Principle #6: Cooperation Among Co-operatives. Partnering with other types of co-ops (such as credit unions or energy co-ops) and supporting food co-ops in underserved communities/food deserts were mentioned as areas of particular interest by several board members. Don Kreis and Dana Grossman volunteered get this initiative under way and will bring some thoughts back to the Board at its next meeting.

The Board members and staff who participated in the 21-Day Racial Equity Challenge (see each reported briefly on what messages they took away from the initiative. Several people commented that they gained an understanding that there are more connections between access to good food and race than they had realized.

The Board also briefly discussed the recent week-long no-plastics challenge, in the context of the Co-op’s commitment to sustainability. It was noted that while the Co-op makes an effort not to prohibit or prescribe certain actions, but instead offers choices and continuing education, this is a topic that probably merits further consideration.

Finally, appreciation was expressed to the two Board members who will be concluding their terms once the newly elected Board members are seated — Harrison Drinkwater and Tony Roisman — for their many contributions to the Board and the organization as a whole.

The next Regular Board Meeting will be Wednesday, May 23, at 6:00 p.m. in the upstairs Board Room at the Hanover store.

president [at] (Your comments are always welcome. Feel free to send an email HERE).

Board Members

William Craig, President:
William is a writer and educator. He is the author of Yankee Come Home: On the Road from San Juan Hill to Guantanamo, and teaches writing at Dartmouth College. Many in the Upper Valley remember him as a former Valley News writer and editor. He is a former Headrest staffer and board member. You can find him playing bass in bands around the region. Term expires 2019Term ends in 2019.

Liz Blum, Vice President:
Co-op principles and values are important to Liz Blum and that is why she serves on the Board. Liz is a retired Occupational Therapist. She worked in many settings in Vermont and New Hampshire: Visiting Nurse, nursing homes, schools, hospitals, and clinics. She likens occupational therapy to a jigsaw puzzle because it concerns problem solving and putting the pieces into place. Liz was a member of the Boston Women's Health Collective that produced the groundbreaking book: Our Bodies, Ourselves. She has been an advocate for universal, single-payer health care for 30 years and continues to work for it. Liz has served on a number of Boards including the Norwich (VT) Selectboard and the Norwich Board of Listers. She is on the State Committee of the Vermont Progressive Party. In the summer you may find her riding her bike or in the garden. Term ends 2020.

Benoit Roisin, Treasurer:
Benoit is Professor of Engineering Sciences at Dartmouth College (under the name of Benoit Cushman-Roisin, having hyphenated his wife’s name to his for all professional activities), where he has developed new courses in sustainable design and industrial ecology. Some of his students’ projects have been adopted by the Co-op and the Town of Hanover to reduce their environmental footprint.  He is the author of three books and is working on a fourth. In addition, Roisin maintains an active consultancy in water issues and energy efficiency. He has volunteered his expertise for several non-profit organizations, including The Haven and COVER.  He has served on the Co-op’s Board of Directors intermittently since 2003. Term ends in 2020.

Dana Cook Grossman, Secretary:
Dana is the director of publications emerita for Dartmouth Medical School, where for 25 years she edited the award-winning quarterly magazine Dartmouth Medicine. Since 2011, she has been a full-time freelance editor and writer; her clients include PBS Nova, the Howard Hughes Medical Institute, and the Association of American Medical Colleges. She's also been very active in civic affairs, including chairing the Thetford, Vt., School Board. Dana and her husband, Dan, have lived in Thetford since 1972 and been members of the Co-op since 1973; they have two grown daughters and four grandchildren. Term ends in 2019.

Thomas Battles:
Thomas graduated from the University of NH with degrees in Philosophy (BA) and Education (Masters). Attended the Gemological Institute of American and holds the title of Graduate Gemologist. Currently, Special Education Teacher in the Lebanon school district. Work experience in the private and public sector and entered the teaching profession later in life. Spending most of working years in retail as sales manager of family’s wine/liquor brokerage company and gaining experience in sales and merchandising. The sales force worked very closely with grocers in NH, Maine and Vermont. In addition, having past experience serving as a board member on a variety of boards over the years. For example, served on Rockingham Community Action, as well as the Board of Commissioners in Rockingham County. Tom feels that the fabric of a community is woven with threads of community service. At the end of the day, you are judged less by what you have gained and more by what you have given. Term ends 2020.

Kevin Birdsey:
Kevin has worked for the Co-op since 2002. Most of that time having been in the Front End department at the Hanover store, currently he can be found at the Community Market. When not working, Kevin is a student and assistant instructor at White River Budokan, a traditional martial arts school in White River Junction. Having spent his adolescence and early adulthood in Hanover, Kevin now lives in Lebanon. Term ends in 2019.

Victoria Fullerton:
Worked in the art and film world, as a publicist, photographer, picture researcher and producer until bringing up her children, by far her most creative project. Now catching up with the digital age, she works as a freelance writer and artist for public awareness campaigns. She lives in Norwich, Vermont, and volunteers for the Rapunzel Project in an effort to bring it to the New England states and to make it available to all. Term ends in 2018.

Edwin Howes:
A Co-op Food Store employee since 1994, Ed started at the Hanover Co-op Food Store as Manager of the ‘B.I.N.’ Department (Bulk, International, & Natural Foods). An active part of much Co-op growth since, becoming a Co-op Merchandiser at the start of the Lebanon Co-op Food Store in 1997. To broaden his Co-op experience and service, Ed was elected to the Co-op’s Board in 2003 and served for two, 3-year terms until 2009. In addition to merchandising, in 2014 Ed took on the Co-op’s category management co-ordination responsibilities and also became the Co-op’s liaison to the National Co-op Grocers, a 148 food co-op co-operative with over 200 stores in 38 states and combined annual sales of nearly $2 billion and over 1.3 million consumer-owners. Co-operatives working together is the only way to ensure our continued success serving our members! Starting up again as a Board Director in 2016, he has been active with committee work to improve the Board’s new director election process. Term ends in 2019.

D. Maurice ("Don") Kreis:
Don is a lawyer and former journalist who serves as New Hampshire's Consumer Advocate, representing the interests of residential utility customers before the NH Public Utilities Commission and elsewhere. He previously served on the Board from 2003 to 2013, including three years as president, and returned to the Board in 2017. He spent nine years as a trustee of the Cooperative Fund of New England and is currently chair of the annual fund of the Northern New England Chapter of the Cystic Fibrosis Foundation. Term ends in 2018.

Ann Shriver Sargent:
Ann has spent most of her life living and working and raising her three children in New England. For the past 29 years, she has been a business owner, designer, and buyer in the home furnishings/interior design field. Currently, she is co-founder and president of Porte-cochère, a membership based service that connects premium and luxury furnishing manufacturers and prequalified interior designers. Ann’s vision for Porte-cochère is the outgrowth of her belief that companies committed to quality in design, integrity of materials and a commitment to building long-term professional relationships will find valued partners in the design community. Ann lives with her husband 4 horses, 4 goats and dog on a farm in Norwich Vermont. Term ends in 2020.

Responsibilities of the Board

The purpose of the Board, acting on behalf of the Co-op’s members, is to set strategic long-range direction, hire the General Manager and monitor organizational performance.

Specific responsibilities include:

  • Representing all Co-op members in determining and demanding appropriate organizational performance.
  • Ensuring adequate communication between members and the organization, including working mechanisms to determine member needs.
  • Ensuring that members are well-informed about the nature of the cooperative, the activities conducted by the cooperative, and the results it achieves with respect to its Ends Policies.
  • Ensuring that members understand the industry of which the cooperative is a part and can consider the activities of the cooperative in the context of relevant markets.
  • Ensuring that members understand the different interests and stakeholders that exist within the cooperative.
  • Ensuring that the cooperative continually analyzes changes in its membership and its environment, regularly revisits Ends-related issues in light of such changes, and innovates to meet changing member needs.
  • Producing written governing policies that, at the broadest levels, address each category of organizational decision.
  • Evaluating General Manager performance against Ends and Executive Limitations policies on a regular basis.
  • Monitoring Board performance and providing effective leadership using the Policy Governance process.
  • The Board is not involved in the daily operations of the stores. Board members have a duty to represent the member-owners at large and not a particular constituency and to act in the members’ best interests, consistent with the Co-op’s values, principles and policies.

Responsibilities of a Director

Directors are fiduciaries of the cooperative and shall at all times conduct themselves in a manner consistent with the cooperative values and principles.

Each Director must:

  • Inform him or herself so as to be able to carry out the foregoing.
  • Be committed to perfect or near-perfect attendance at Board meetings.
  • Be willing to serve on at least one Board subcommittee.
  • Be familiar with the Co-op’s bylaws and governing policies.
  • Be willing and able to prepare for, and actively participate in, monthly Board meetings.
  • Be able to attend Board training sessions, the annual retreat, and the annual member meeting.
  • Be able to understand financial statements (training provided).
  • Be willing to take responsibility for Board duties and work together with understanding, mutual support, and respect.

Board Compensation

During their terms in office, Board members and their spouses/partners receive a 20 percent discount on store purchases and a 10 percent discount on auto repair service and related parts, subject to the restrictions and eligibility requirements noted below. The discount amount is taxable income for board members.

The following products are NOT eligible for the 20 percent discount:

  • Alcohol
  • Annual case lot sale items
  • Catering
  • Fuel
  • Stamps
  • Motor oil
  • Classes
  • Fedco orders

Products purchased by the case, which are not part of the annual case lot sale, will receive the 20% discount only; the normal 5% “case discount” will not apply.


3 Strategic Concepts
Making It Real
Making Member Relations the Co-op's Organizing Principle
Questioning At-Will Employment
The Real Business of the Co-op

Hanover Store
45 South Park Street
Hanover, NH 03755
(603) 643-2667
7 am-8 pm

Lebanon Store
12 Centerra Parkway
Lebanon, NH 03766
(603) 643-4889
7 am-9 pm

White River Junction
209 Maple Street
WRJ, VT 05001
(802) 295-3400
7 am-8 pm

Co-op Market
43 Lyme Road
Hanover, NH 03755
(603) 643-2725
Mon.-Fri. 6 am-8 pm
Weekends 7 am-8 pm

Service Center
51 South Park St.
Hanover, NH 03755
(603) 643-6650
Mon.-Fri. 8 am-4:30 pm
Sat. 8 am-noon

(for select repairs)

Co-op Kitchen
193 A St.
Wilder, Vt.
Mon.-Fri. 6 am-2 pm